In every leadership programme I run, the strongest predictor of impact is not IQ or experience. It is emotional intelligence.
Self-awareness first
Leaders who know their triggers respond instead of react. That single gap between stimulus and response is worth years of training.
Empathy at scale
Empathy is not agreement. It is understanding what a colleague is dealing with well enough to have a useful conversation.
Start small
Pick one meeting this week and listen without planning your reply. Notice what changes.
